Glitter and Glow is a small-owned business. Each product is carefully handcrafted by a human. Due to this, there may be slight variances in your product from time-to-time. Refunds will not be given for any reason other than a defect in the product itself. We will always offer replacement for the same item first prior to any refund offer. Additionally, refunds will be issued in the form of store credit. No cash refunds will be made.